Data privacy


Protecting your privacy and preventing the unintentional dissemination of your personal data is very important to us. We would therefore like to inform you how we collect your data, what we use it for and what control options you have.
By using the website, you agree to the collection and use of data in accordance with this privacy policy.

Which data is collected

When you submit an enquiry, an order or a reaction (such as an adverse event), we collect your personal data (names, addresses, telephone numbers, email addresses and/or other information) that can be used to identify you.

Moreover, we use a website analysis service in order to monitor the use of the website with the help of cookies. This service collects data including the IP address (Internet protocol address) of your computer or device. However, the IP address is only used in absolutely exceptional cases and by official order in order to identify you, for example as part of court proceedings or criminal investigations.

Why is the data collected

The data is collected in order to respond to your enquiry or comply with our statutory obligations in connection with the collection, processing and reporting of any adverse events.

We use the data collected via the website for statistical purposes in order to understand how our website is used and how we can improve it.

How long is the data stored

We store the data for as long as necessary for the fulfilment of the above-mentioned purposes or as prescribed by law.

The law stipulates that safety-relevant data must be stored for at least 10 years after the end of the availability of the medicinal product.

No disclosure to third parties

As a rule, we do not share any data with third parties. Where third parties are engaged on our behalf as order processors, we ensure that they fully comply with our data protection policies.

Furthermore, we are obliged by law to inform authorities about any adverse events.

Right to information

You have the right at any time to receive information about the data that we may have about you. Within the legally permissible framework, you then have the right to request rectification or erasure.

If you wish to exercise your right to information, we kindly ask you to contact us.


We reserve the right to change or amend this privacy policy, where necessary. The most recent version applies.

Thank you for visiting our website. If you have any concerns or comments in connection with data protection or the use of your data, we would appreciate it if you could share these with us.